Refund policy

Our 14-day return policy means that after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at communication@berlicabarbis.com. Returns must be sent to the following address: via Catania 10, Turin - 10153.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

For any questions about returns, contact us at any time at communication@berlicabarbis.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and do our best to resolve it.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.

14-day cooling-off period for the European Union Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a request Log in to your customer account at https://shopify.com/91016003957/account, select the order, and follow the instructions to request a return or cancellation.

Refunds Once the returned goods are received, we will process your refund within 14 days, including the original shipping costs (standard rate). Return shipping costs are the responsibility of the customer, unless otherwise stated.